Privacy Policy
What personal data we process, why, for how long and what rights you have under the GDPR and Slovak Act No. 18/2018 Coll.
1. Controller
The controller is Igor Belica IB. plus, a self-employed sole trader who provides accommodation in his own name under the Liptovgo brand (see section 1 of the Terms and Conditions).
For anything concerning personal data, contact us at liptovinfo@gmail.com or +421 915 159 593.
- Trading name: Igor Belica IB. plus
- Place of business: 032 03 Liptovský Ján 2063, Slovak Republic
- Company ID (IČO): 43084508
- Tax ID (DIČ): 1033328384
- Registered in the Trade Register of the District Office Liptovský Mikuláš, trade register number 505-2423
2. What data we process, why and for how long
- Google Analytics 4 loads solely on the basis of your consent to analytics cookies. Until you give consent, no data is sent to Google; you can withdraw consent at any time in the cookie settings in the footer. Details are in the Cookie Policy.
- Google Ads (measuring whether an ad led to a booking request) is used solely on the basis of your consent to marketing cookies, which you give separately in the cookie bar. We do not send your name, e-mail or the content of your request to Google.
- We send news and offers (newsletter) only with your consent, which you give by signing up to the newsletter on liptovgo.sk or, where online booking is available, by ticking the optional box in the booking form. You can send a reservation request without giving consent, and you can withdraw it at any time (see section 6). Details are set out in the document Information on the processing of personal data for sending marketing offers at liptovgo.sk/en/marketingove-ponuky.
- If you book through our online booking system (where available), the day after your departure we send you one thank-you email asking for a Google review. You can decline it already when booking or unsubscribe with one click in that email; you can object to this processing at any time (see sections 5 and 6). Neither a booking nor a stay counts as consent to receive news or to have your photograph published.
| Purpose | Data | Legal basis | Retention period |
|---|---|---|---|
| Handling a reservation request from the form, by email or by phone | Name, email, phone, dates, number of guests, property or unit, message | Art. 6(1)(b) GDPR: steps taken before entering into a contract | 12 months from the last communication if no booking is made |
| Booking and providing the accommodation | Name, contact details, dates, unit, number and age of guests (for the price), communication, payments | Art. 6(1)(b) GDPR: performance of a contract | During the stay and 3 years after it ends |
| Guest register and reporting the stay of foreign nationals | First name and surname, date of birth, permanent address, number and type of identity document, nationality, dates of stay | Art. 6(1)(c) GDPR: legal obligation (the Slovak acts on the reporting of residence, on the residence of foreign nationals and on local taxes, and the municipal regulation) | 5 years |
| Accounting and local tax | Data on receipts and in the tax records | Art. 6(1)(c) GDPR: legal obligation (the Slovak acts on accounting and on local taxes) | 10 years from the end of the year they relate to |
| Complaints and dispute resolution | Data from the complaint and communication | Art. 6(1)(c) and (f) GDPR | 3 years from resolution |
| News and offers (newsletter) | Email; with consent in the online booking form (where available) also your name; date, source and wording of the consent; language; country | Art. 6(1)(a) GDPR: consent | 5 years from giving consent or until it is withdrawn |
| One email after the stay with a review request (only bookings through our online booking system, where available) | Name, email, property, dates of stay, booking language | Art. 6(1)(f) GDPR: legitimate interest, in conjunction with § 116(15) of Slovak Act No. 452/2021 Coll. on Electronic Communications | The booking data are used; we keep a record of the unsubscribe for as long as it is needed to respect it |
| Running and protecting the Site: hosting, protecting the forms against bots (Cloudflare Turnstile), loading the availability calendar and prices from our booking system, map tiles of the interactive map | IP address, technical request, browser and device data | Art. 6(1)(f) GDPR: legitimate interest in running and displaying the Site securely | Short term, only for security and troubleshooting; map tile data are not stored |
| Visitor statistics (Google Analytics 4), only with consent | Data on use of the Site, cookie identifiers | Art. 6(1)(a) GDPR: consent | Cookies _ga and _ga_*: 2 years; data in Google Analytics no longer than 14 months |
| Advertising measurement (Google Ads), only with consent to marketing cookies | Ad click identifier, the fact that a booking request was sent (no name or contact details) | Art. 6(1)(a) GDPR: consent | Cookie _gcl_au: 90 days |
3. Who we share data with
We do not sell data. We share it with these recipients:
- We provide data to public authorities (the municipality for the local tax, the police for reporting the stay of foreign nationals, courts, the Slovak Trade Inspection) only where the law requires it.
| Recipient | Purpose | What data |
|---|---|---|
| Web hosting and email service provider (Cloudflare) | Site hosting, abuse protection including protection of the forms (Cloudflare Turnstile), sending emails from the forms and news to addresses signed up on the Site, storage of newsletter sign-ups | IP address, technical request, browser and device data, content of the request, email |
| Email mailbox provider (Google, the Gmail service) | Receiving and handling reservation requests, form messages and emails | Content of the request or message, name and contact details |
| Booking system provider (booking.liptovgo.sk) | Availability calendar and prices shown on the property pages and the reservation request page; for online booking (where available) the booking system, emails about bookings including the thank-you after the stay, record of consent to news given in the booking form | IP address and technical request data when the calendar loads; for online booking, data entered in the booking form |
| Payment gateway provider (only for card payments, once the gateway is activated) | Processing of a card payment | Payment details entered on the gateway’s page (we neither see nor store card details) |
| Map tile providers (CARTO, CyclOSM, Esri) | Map tiles of the interactive map on the Attractions and map page and on the property pages | IP address |
| Analytics provider (Google, only with consent) | Google Analytics 4: visitor statistics, only after consent | Data on use of the Site, cookie identifiers |
| Advertising provider (Google, only with consent to marketing cookies) | Google Ads: advertising measurement | Ad click identifier, the fact that a request was sent |
| The person who hands over the keys at the property and looks after your stay | Key handover and care during the stay | Name, dates, number of guests, phone |
| Accountant | Accounting and taxes | Data on receipts |
4. Transfers outside the EU
Some providers (in particular Cloudflare, including the Turnstile service, Google, including the Gmail mailbox, Esri and CARTO) may also process data outside the European Economic Area. In that case the transfer is protected by a European Commission adequacy decision (the EU-US Data Privacy Framework) where the provider is certified under it, or by the European Commission’s standard contractual clauses.
5. Your rights
As a data subject you have, in particular, the following rights under the GDPR:
- The right of access to your data and to a copy of the data processed (Article 15 GDPR).
- The right to have inaccurate data corrected and incomplete data completed (Article 16 GDPR).
- The right to erasure where one of the grounds applies (Article 17 GDPR).
- The right to restriction of processing (Article 18 GDPR).
- The right to portability of the data you have given us, in a structured, machine-readable format (Article 20 GDPR).
- The right to object to processing based on legitimate interests (Article 21 GDPR). You can object to processing for direct marketing purposes, such as the email after your stay, at any time and without giving reasons; we will then no longer process your data for that purpose (Article 21(2) and (3) GDPR).
- The right to withdraw consent at any time, in particular for news and offers (newsletter) and for analytics cookies. Withdrawal does not affect the lawfulness of processing carried out before it.
- The right to lodge a complaint with the supervisory authority: Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov Slovenskej republiky), Galvaniho 7/B, 821 04 Bratislava, www.dataprotection.gov.sk. You may also complain to the supervisory authority in your country of habitual residence.
6. How to exercise your rights
Write to liptovinfo@gmail.com or call +421 915 159 593. We will reply within one month of receiving your request at the latest; for complex requests we may extend that period by a further two months and will let you know. Before dealing with a request we may verify your identity. You can unsubscribe from the news and from the email after your stay with one click on the link contained in every such email, or by writing to liptovinfo@gmail.com; emails relating to your bookings, such as the booking confirmation, will continue to be sent.
7. Providing your data, automated decision-making and changes to this policy
The data needed to handle a reservation request and a booking are a contractual requirement; without them we cannot arrange your stay. The law requires us to collect the data for the guest register. Consent to news and to analytics cookies is voluntary; you can send a reservation request and complete a booking without it.
We do not use personal data for automated decision-making with legal effect or for profiling.
We update this policy when our processing or the law changes. The current version, with the date of the last update, is always on this page.
Last updated: 27 October 2026