Terms and Conditions

1. Who provides your accommodation

These terms and conditions (the “Terms”) govern reservation requests, bookings and the provision of short-term accommodation at the properties presented on liptovgo.sk (the “Site”): Apartmány Capra, Apartmány Stagnum and Zrubové chaty Jánska dolina (the “property”; the specific apartment or cabin is the “unit”).

The accommodation is provided and the Site is operated by Igor Belica IB. plus, a self-employed sole trader (the “Host”, “we” or “us”). You conclude the accommodation contract directly with us, in our own name and on our own account; Liptovgo is our trading brand, not an intermediary or a separate company. We are therefore responsible for the accommodation, we handle complaints, we issue the receipt and we collect the local accommodation tax.

These Terms apply to consumers and businesses alike. The consumer protection provisions apply to consumers only.

• Trading name: Igor Belica IB. plus
• Place of business: 032 03 Liptovský Ján 2063, Slovak Republic
• Company ID (IČO): 43084508
• Tax ID (DIČ): 1033328384
• Registered in the Trade Register of the District Office Liptovský Mikuláš, trade register number 505-2423
• Email: liptovinfo@gmail.com · Phone: +421 915 159 593
• Supervisory authority: Slovak Trade Inspection, Inspectorate for the Žilina Region, Supervision Department, Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1, Slovak Republic

2. Definitions

• “Guest”: the person who sends a reservation request or books the accommodation, and the people staying with them. The contracting party is the person who confirmed the booking.
• “Consumer”: a natural person who, when entering into the contract, is not acting in the course of their business or profession.
• “Reservation request”: a non-binding request from the guest for a stay on certain dates, sent through the reservation request form on liptovgo.sk, the contact form, by email or by phone.
• “Booking confirmation”: the message in which we confirm the booking as binding. The accommodation contract is formed when it is delivered.

3. Reservation request, offer and formation of the contract

Prices, availability and photographs on the Site are for information and are not an offer to conclude a contract. The availability calendar and the prices are loaded from our booking system and may differ from the actual situation, because we also offer the units on other portals; your accommodation contract is always with us.

You can send a reservation request through the reservation request form on liptovgo.sk, the contact form, by email to liptovinfo@gmail.com or by phone on +421 915 159 593. A reservation request is non-binding: you pay nothing and it does not block the dates.

We usually reply to a reservation request within 24 hours. If the dates are free, we send you an offer with the final price, the terms and the payment details for the deposit (the “offer”). The offer is valid until the deadline for paying the deposit under section 5 expires.

The accommodation contract is formed when we deliver the booking confirmation, which we email to you once the deposit has been received. If the dates are taken in the meantime, we will tell you and refund the amount paid within 14 days. By paying the deposit you confirm that you have read these Terms; different arrangements stated in the booking confirmation take precedence over the Terms.

Only a person over 18 may make a booking; the guest is responsible for the accuracy of the details in the reservation request. You may not let anyone else use the unit or use it for anything other than accommodation without our consent.

4. Prices, local tax and extra services

Prices are in euros per unit per night unless the offer states otherwise. Prices on the Site are “from” prices; the binding price is the one in the offer and the booking confirmation.

Prices are final. We are not a VAT payer, so no VAT is added to the price. The local accommodation tax is not part of the accommodation price and is added separately.

Holiday periods are: Christmas, meaning the nights from 23 to 26 December, and New Year’s Eve, meaning the nights from 27 December to 2 January, at all properties; Easter, meaning the nights from Good Friday to Easter Monday, at Zrubové chaty Jánska dolina only. During holiday periods seasonal prices and a minimum length of stay apply, which we state in the offer. Seasonal prices are charged for the nights within a holiday period. The cancellation terms for holiday periods (section 6) apply to the whole stay if at least one of its nights falls within a holiday period.

The local accommodation tax is €2 per person per night in Demänovská Dolina (Apartmány Capra) and €1.50 per person per night in the municipality of Liptovský Ján (Apartmány Stagnum, Zrubové chaty Jánska dolina). The tax is payable for every guest, children included; the children’s discount applies to the accommodation price, not to the tax. Exemptions under the municipal regulation apply on presentation of a valid card.

At Apartmány Capra breakfast and wellness access are included in the price. At Apartmány Stagnum you can order breakfast for €12 per person. At Apartmány Capra and Stagnum children under 10 stay free and children aged 10 to 17 pay 10% of the adult price; at Zrubové chaty Jánska dolina children stay at no extra charge.

Apart from the price of the stay and the local tax we charge no compulsory fees. The fee for a pet is by arrangement. A fee for optional services, if one applies, is stated in the offer.

5. Payment terms: deposit and payment

Prices and payments are in euros (EUR).

The deposit is 50% of the price of the stay; you may also pay the full price at once. The deposit must be paid within 3 working days of receiving the offer, by bank transfer using the payment details and the reference number we state in the offer. If the deposit does not arrive in time, the offer lapses, the dates are released and you pay nothing.

You pay the rest of the price and the local tax no later than on arrival, by bank transfer or in cash.

On arrival you pay a refundable security deposit of €100; we return it on departure after checking the unit, otherwise by bank transfer within 7 days. If damage occurs under section 10, we may cover it from the security deposit.

If you want to claim a holiday allowance from your employer, we will issue an invoice to your company on request.

Payment methods: bank transfer (deposit, balance or the full price) and cash on arrival (balance, local tax, security deposit). Card payment online through the Comgate a.s. payment gateway will be available once the gateway is activated. Until it is active, you pay as set out in this section. You enter your card details directly on the payment gateway’s page, and we neither see nor store them.

6. Cancellation terms: cancellation, changes, no-show and refunds

You can cancel a booking by email to liptovinfo@gmail.com or by phone on +421 915 159 593. What counts is the moment you tell us about the cancellation.

If you cancel more than 24 hours before the day of arrival, we charge no cancellation fee and refund the deposit paid within 14 days to the account it came from, free of charge. If you cancel less than 24 hours before the day of arrival, the deposit of 50% of the price of the stay is forfeited as a cancellation fee.

For stays in a holiday period under section 4 (Christmas and New Year’s Eve at all properties, Easter at Zrubové chaty Jánska dolina) the following applies instead of the 24-hour period: cancellation is free of charge no later than 30 days before the day of arrival. For a later cancellation we charge a cancellation fee of 50% of the price of the stay when cancelling 29 to 14 days before the day of arrival, 75% when cancelling 13 to 7 days before the day of arrival and 100% when cancelling 6 days or less before the day of arrival. The deposit paid is set off against the fee.

If you do not arrive and do not let us know by 12:00 on the day after the day of arrival, we treat this as a no-show: the deposit paid is forfeited as a cancellation fee and we may offer the unit to other guests. This also applies in a holiday period.

If you end your stay early, the price of the unused nights is not refunded. For serious reasons, such as a hospital stay, we will consider your request individually.

You can move your dates free of charge if you tell us more than 24 hours before the day of arrival (for stays in a holiday period no later than 30 days before the day of arrival) and the new dates are free. The price is recalculated for the new dates.

If we cannot provide the accommodation because of a breakdown, force majeure or another obstacle on our side, we will offer alternative dates or accommodation. If you do not accept them, we refund everything you have paid within 14 days. We may also cancel a booking if you do not pay on time or if it was made with false details.

We refund money within 14 days by the same method you paid with: by bank transfer to the account the payment came from and, for a card payment, to the same card, free of charge.

7. Withdrawal from a distance contract

A consumer has no right to withdraw from an accommodation contract concluded at a distance within 14 days without giving a reason, because it concerns accommodation for purposes other than residence provided on specifically agreed dates (§ 19(1)(l) of Slovak Act No. 108/2024 Coll. on Consumer Protection).

You can, however, cancel the booking at any time under section 6.

8. Delivery terms: provision of the accommodation, arrival and departure

The subject of performance is accommodation in the unit and for the dates stated in the booking confirmation, at the address of the property stated on the property page and in the booking confirmation. We send nothing by post: you receive the booking confirmation and the arrival instructions by email at the address from your reservation request.

The unit is ready on the day of arrival from 15:00; at Apartmány Capra and Zrubové chaty Jánska dolina arrival is possible from 15:00 to 20:00. Please tell us your arrival time in advance so that we can hand over the keys; if you are running late, let us know by phone on +421 915 159 593. Earlier arrival is possible only by arrangement.

On the day of departure please vacate the unit by 10:00 and hand it over as instructed. Later departure is possible only by arrangement. If you do not vacate the unit by 12:00 without an arrangement, we may charge the price of one night.

9. House rules

On arrival every adult presents an identity document. We enter the details in the guest register and report the stay of foreign nationals to the police, as the law requires.

No more people may stay in the unit than stated in the booking confirmation. Overnight visitors only by arrangement.

Quiet hours: at Apartmány Capra and Stagnum from 22:00 or by arrangement, at Zrubové chaty Jánska dolina from 22:00, and a longer evening can be arranged in advance. Parties are not allowed at Apartmány Stagnum.

Use the hot tub, sauna, wellness and fireplace according to the instructions at the facility and the Host’s instructions. Children may use them only under adult supervision. If you have health restrictions, you use them at your own responsibility.

10. Defects and damage

Please check the unit on arrival. Report any defect or damage straight away, ideally by phone on +421 915 159 593, so that we can fix it and it is not attributed to you.

You are liable under the Slovak Civil Code for damage to the unit, its equipment and other property caused by you, by people and animals staying with you, or by your visitors. Please report any damage without undue delay.

We may cover damage from the security deposit; if it is not enough, you pay the difference. Damage discovered after your departure will be notified and invoiced to you.

11. Pets, smoking and dangerous substances

A stay with a pet is possible at all properties only by prior arrangement. The fee for a pet is by arrangement.

Smoking is prohibited in all indoor areas. We charge a contractual penalty of €100 for breaching this rule. If you did not tell us about a pet, we may charge the cost of extra cleaning.

Bringing explosives or flammable, toxic or otherwise dangerous substances is prohibited, apart from ordinary personal items.

12. Items brought in and items left behind

We are liable for items you brought into the unit under § 433 et seq. of the Slovak Civil Code. For money, jewellery and other valuables that we have not taken into safekeeping, we are liable only up to the amount set by law; if you want to leave valuables with us for safekeeping, please arrange this with us in advance. A claim for such damage must be made no later than 15 days from the day you learned of the damage, otherwise it lapses.

We keep items left behind for 6 months and let you know if we can contact you. On request we send them at your cost, or you can collect them by arrangement; after that we deal with them as found property under the Slovak Civil Code.

13. Complaints terms

If the accommodation does not match the contract, you can make a complaint. Please do so without undue delay, ideally during your stay, so that we can fix the problem on the spot. You can make a complaint in person, by phone on +421 915 159 593 or by email to liptovinfo@gmail.com.

Please state your name, dates and unit, a description of the problem and what you propose. We will confirm receipt of the complaint in writing, usually by email, and state in it the period for handling it, no longer than 30 days.

We handle complaints without undue delay and within 30 days of receipt at the latest. If the complaint is justified, we fix the problem, offer a replacement unit or a reasonable discount. If we reject it, we tell you the reasons in writing.

14. Alternative dispute resolution

If you are not satisfied with how your complaint was handled or believe that we have breached your rights, you can ask us for redress at liptovinfo@gmail.com. If we reject your request or do not reply within 30 days of it being sent, you as a consumer have the right to submit a proposal for alternative dispute resolution under Slovak Act No. 391/2015 Coll.

The competent body is the Slovak Trade Inspection, Central Inspectorate, Department for International Relations and Alternative Dispute Resolution, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27, Slovak Republic, email ars@soi.sk or adr@soi.sk, www.soi.sk. You can also turn to another body on the list kept by the Slovak Ministry of Economy. Dispute resolution is usually free of charge. Your right to go to court is not affected.

15. Personal data and final provisions

We process personal data in line with the Privacy Policy. Information on cookies is in the Cookie Policy.

Matters not covered by these Terms are governed by the law of the Slovak Republic, in particular the Civil Code and consumer protection legislation. Disputes are decided by the competent court of the Slovak Republic; consumer rights under EU law are not affected.

We may change these Terms. Confirmed bookings are governed by the version in force on the day of confirmation. If any provision is invalid, the others remain in force.

These Terms apply from the day they are published on the Site, where the current version is always available.